The Advisor Solutions EP 76- How to Connect with A Negative Client
Are there some clients that you don't connect well with? When they call, you'd rather not pick up? If this sounds like you, you are not alone!
Most financial advisors, insurance agents, wholesalers, branch managers, and even agency managers have some clients that they just don't connect with. They have never had a process for forging a connection with negative clients.
Think of it this way, clients who are being negative are being negative for a reason. They are worried, concerned, or full of anxiety. It might not have anything to do with you. In fact, it typically has everything to do with how they perceive their situation. All you have to do is help them with their perception.